Habesha Bet Privacy Policy

Habesha Bet respects your privacy and is committed to the secure handling of personal data. This Privacy Policy applies when you visit the website or mobile version, use an app or APK made available through an authorized service channel, register or access an account, place sports or live bets, play games or Keno, claim bonuses, make payments, or communicate with customer support.

In summary, we collect account, identity, transaction, betting, technical, communication, and responsible gaming information. We use it to provide and protect our services, verify eligibility, process payments, settle bets, prevent fraud, meet compliance requirements, and support responsible betting measures. To ask how your information is handled or submit a privacy request, use the official Contact Us page.

Who We Are

Habesha Bet provides online betting and gaming services for eligible adult users in Ethiopia, subject to applicable Ethiopian laws and regulations, platform rules, eligibility requirements, and regional restrictions. Information about the business and operator identification is available on About Us. Users should also review the current License & Regulation information and, where appropriate, check the latest information published by the competent authority. Nothing in this policy should be understood as claiming government approval beyond a verified licensing and regulatory status.

Information We Collect

“Personal data” means information that identifies you or can reasonably be connected with you. “Processing” means collecting, recording, using, storing, reviewing, sharing, or deleting that information. Depending on how you use Habesha Bet, we may collect:

• Account data: name, phone number, email address, date of birth, username, account-holder information, and password-related security records. We do not need to see your readable password.
• Identity and verification data: identification documents, age checks, customer due diligence records, KYC requirements, verification results, and fraud-prevention information.
• Transaction data: deposits, withdrawals, payment method references, payment authorization results, account balance history, processing status, bonuses, limits, and records of transactions. Full payment credentials may be handled directly by an approved payment processor.
• Betting and gaming data: selections, stakes, odds, results, winnings, sports betting and live betting activity, Keno entries, game sessions, and bonus use.
• Technical data: IP address, device type, browser, operating system, app version, cookie identifiers, login times, error reports, and security log files.
• Communication data: emails, support messages, complaint records, chat logs, and call records where calls are recorded with appropriate notice.
• Responsible gaming data: deposit or betting limits, self-exclusion requests, risk indicators, interventions, and account restrictions.

Habesha Bet should collect only information reasonably needed for lawful, operational, security, financial, responsible gaming, and regulatory purposes. Users should not send unrelated sensitive information through support messages or upload documents unless requested through an official communication channel.

How We Use Personal Data

Habesha Bet personal data may be processed to:

• create, administer, and close betting accounts;
• confirm identity, age, eligibility, and compliance with account rules;
• provide secure login, recover account access, and protect Habesha Bet account security;
• authorize deposits, review withdrawal requests, and maintain financial records;
• accept and settle bets, calculate winnings, and apply valid bonus or promotion terms;
• identify multiple accounts, payment abuse, bonus abuse, fraud, unusual login attempts, or suspicious betting patterns;
• operate, test, troubleshoot, and improve the website, mobile services, games, and support process;
• send essential messages about verification, transactions, security, policy changes, or service availability;
• send marketing where permitted, with an available unsubscribe or preference option;
• meet applicable legal, tax, accounting, anti-money laundering, licensing, court, and regulatory obligations; and
• apply responsible betting measures, self-exclusion, limits, and other account restrictions.

For example, identity and transaction data may be reviewed before a withdrawal is approved. Account, device, and betting records may also be compared when investigating an unusual payment, conflicting account details, or suspected misuse of a promotion. Such checks should be proportionate to the identified risk.

Lawful Reasons for Processing

Information may be processed where it is necessary to provide requested services or perform the account agreement; comply with an applicable legal or regulatory obligation; protect players, Habesha Bet, or other parties; prevent fraud and resolve disputes; or pursue a legitimate operational or security purpose that does not improperly override user rights. Where consent is required—for example, for certain marketing or optional tracking—Habesha Bet will request it and provide a way to withdraw it. The precise lawful reason depends on the activity and the applicable regulatory framework.

Cookies and Similar Technologies

Cookies are small files stored by a browser or device. Habesha Bet may use cookies, software development kits, and similar technologies to keep users signed in, protect sessions, remember preferences, measure traffic, diagnose performance, and understand whether pages function correctly. Optional technologies may support analytics or marketing measurement where allowed. Browser settings and any available consent tool can be used to manage non-essential cookies. See the Cookie Policy for further details.

When Information May Be Shared

Habesha Bet does not sell personal data as a product. Information may be disclosed when necessary to trusted payment processors, identity verification and KYC providers, hosting or cloud infrastructure providers, analytics and security services, customer support tools, auditors, legal or professional advisers, and other contracted service providers.

Information may also be provided to regulators, law enforcement bodies, courts, tax authorities, or another competent authority where disclosure is lawfully required. Third-party access should be limited to the relevant purpose and governed by confidentiality, security, and data protection requirements. A provider may not use Habesha Bet player information for an unrelated purpose merely because it has technical access.

International Data Transfers

Some technology or specialist service providers may process information outside Ethiopia. Where this occurs, Habesha Bet should follow applicable legal requirements and use suitable contractual, technical, or organizational safeguards. The location and safeguard used may depend on the provider and service involved; this policy does not imply that data is transferred to any particular country.

Storage and Retention

Personal data is retained only for as long as reasonably necessary for account operation, customer support, payment reconciliation, fraud prevention, dispute resolution, responsible gaming records, financial reporting, and applicable compliance requirements. Closing an account does not always permit immediate deletion. Transaction, KYC, security, self-exclusion, or complaint records may need to be retained for a legally or operationally required period. When retention is no longer justified, information should be deleted, anonymized, or securely isolated.

Security Measures

Habesha Bet uses reasonable technical and organizational measures designed to protect data against unauthorized access, loss, alteration, misuse, or disclosure. Measures may include encryption where appropriate, role-based access controls, secure login systems, monitoring, backups, staff confidentiality duties, fraud detection, and incident-handling procedures. No online service can promise absolute security.

Users also have an important role. Access the Habesha Bet login only through the official domain or an authorized app, use a unique password, protect verification codes, sign out on shared devices, and report unexpected account activity promptly. Do not install an APK received through an unknown message or provide documents to an unverified agent.

Your Privacy Rights

Subject to applicable data protection laws, you may have the right to request access to your data, correct inaccurate information, ask for deletion or restriction, object to certain processing, withdraw consent, or request an explanation of how your information is used. Identity verification may be required before a request is completed so that betting account data is not disclosed to another person.

Recommended request procedure:

1. Step 1: Open the official Contact Us page and select the relevant support or privacy channel.
2. Step 2: Describe the account and the specific information or action requested without sending unnecessary documents.
3. Step 3: Complete proportionate identity checks and keep the support reference for follow-up.

A request may be limited where records must be retained for legal, financial, security, fraud-prevention, responsible gaming, or regulatory reasons. Habesha Bet should explain the applicable limitation where it is permitted to do so.

Age Restrictions and Children’s Data

Habesha Bet services are intended only for users who meet the applicable adult age and other eligibility requirements. Habesha Bet must not knowingly accept underage users. Age and identity checks may therefore be completed during registration, before a transaction, or when account information requires review. A parent, guardian, or user who believes that an underage person submitted data should contact support without delay. Read the Age Restriction Policy.

Responsible Gaming and Account Restrictions

Account activity, limits, self-exclusion instructions, communication history, and relevant risk indicators may be processed to support responsible betting measures. This can include applying deposit limits, preventing access during self-exclusion, reviewing unusual behaviour, or restricting an account where required by platform rules. Details are available under Responsible Gaming.

Terms, Bonuses, and Payments

This Privacy Policy works together with the Terms and Conditions, payment checks, bonus rules, withdrawal procedures, and anti-fraud controls. Before registering or depositing, users should compare objective factors: the number of verification steps, accepted documents, disclosed transaction limits, possible fees, expected processing time, bonus eligibility rules, and available complaint-handling channels. Conditions may differ by payment method, account status, or regulatory requirement.

In a typical user scenario, the recommended order is: verify the official domain and operator identification; read the terms and privacy information; register with accurate details; complete only the KYC checks requested through an authorized channel; review fees and limits before a deposit; and confirm the withdrawal procedure before placing a bet. When considering a Habesha Bet bonus code, check how qualifying activity is recorded and whether bonus conditions affect withdrawal review.

Updates to This Policy

Habesha Bet may update this Privacy Policy when services, technology, security practices, legal requirements, or data-processing activities change. Material changes should be communicated through an appropriate official channel. Users are encouraged to review the current version before registration, payment activity, or continued use of the service.